Description
SHIPPING INFO
Shipping Days are Mondays through Fridays
Orders placed on weekends or holidays will be shipped within 1-2 business days. Please make sure to provide your email address as we might need to get back to you about your order.
Free Shipping on All Orders over $99 in Canada (Terms & Conditions Apply)
Free shipping for orders over 99$. Any order under 99$ will be charged a flat rate of 14.95 CAD. Most orders are shipped with Canada Post. Special or oversized orders might be shipped using other shipping providers. Our Free Shipping promo is only applicable to the 10 Canadian provinces. Additional shipping costs could apply to northern territories or certain rural areas. Please contact us for a special shipping arrangement or to request expedited shipping at info@pestsupplycanada.ca
How Long Will the Delivery Process Take?
Most orders placed before 1 PM leave our warehouse the same day. If you place an order after 1 PM, your package will ship out the following morning. It can take anywhere from 1-3 days to receive your order. Note that some orders may take longer to be delivered depending on your location or the total weight of the package. Items that will be delivered to rural areas may take a few days longer, and for Canadian Territories, it may take up to 2 weeks from the ship date to complete delivery.
RETURN & REFUND POLICY
What happens after I place my order?
Once you place your order, you will receive an order confirmation email; we recommend you keep this email in your archives. Once your order has shipped, you will be receiving a tracking number to the email provided on your order.
We do our absolute best to ship all orders received on the same day, however, with COVID, we are experiencing some delays. If ever we have an issue with your order, we will contact you soon after your order has been placed.
It will then be your responsibility as the customer to take note of the tracking details and keep an eye out for its ETA (Estimated Time of Arrival). We do not allow shipping companies (in most cases we use Canada Post) to safely drop packages in front of your door, therefore should a package arrive and you are not home at that time, please keep an eye out for the delivery attempt notice slip.
Should you fail to receive your order in the ETA period, inform us immediately within 10 to 15 days after shipment date at EMAIL INSERT. Please provide the order number and name. Since we no longer have control over the shipment process once the order has shipped out of our warehouse, we cannot be held responsible for any loss if you do not notify us within 10 to 15 days.
How do I cancel my order?
We always make an effort to ship all orders as soon as we receive your order confirmation so it leaves our warehouse as soon as possible. Please keep this in mind should you need to cancel your order, note that if you want to cancel your order after it has shipped, return shipping fees might apply.
Out-stock products will be shipped once it becomes available. You will then be notified either by phone or by email of the estimated shipment date.
